How To Do Call Back On Telkom

Telkom is one of the leading telecommunications companies in South Africa, offering a range of services including landline phones, internet, and mobile connections. One common issue that Telkom customers face is the need to do a call back, whether it’s to speak with a customer service representative or to follow up on a query. In this article, we will provide you with a step-by-step guide on how to do a call back on Telkom, making the process quick and easy for you.

Step 1: Dial the Call Centre Number

The first step in doing a call back on Telkom is to dial the call center number. You can find this number on your Telkom bill or on the Telkom website. Once you have the number, dial it on your phone and wait for the automated voice menu to start.

Step 2: Select the Call Back Option

After the automated voice menu starts, listen carefully to the options provided. Look for the option that allows you to request a call back from a customer service representative. Select this option by pressing the corresponding number on your phone keypad.

Step 3: Provide Your Contact Information

Once you have selected the call back option, you will be prompted to provide your contact information. This may include your name, phone number, and account details. Make sure to enter this information accurately to ensure that a customer service representative can reach out to you.

Step 4: Confirm Your Request

After providing your contact information, the automated voice menu will ask you to confirm your call back request. Listen carefully to the instructions and follow them accordingly. Once you have confirmed your request, the system will log your call back request and inform you of the approximate waiting time.

Step 5: Wait for the Call Back

Once you have confirmed your call back request, all you need to do is wait for a customer service representative to call you back. Make sure to keep your phone handy and stay within range of a good signal to ensure that you do not miss the call. You can use this time to prepare any questions or information you may need to discuss with the representative.

Step 6: Speak with the Customer Service Representative

When the customer service representative calls you back, be ready to discuss your query or concern. Provide them with any relevant information they may need to assist you and be prepared to follow their instructions. If you are unable to resolve your issue during the call, the representative may schedule a follow-up call or provide you with alternative solutions.

Conclusion

Doing a call back on Telkom is a simple process that can save you time and hassle when trying to reach a customer service representative. By following the steps outlined in this guide, you can ensure that your call back request is logged and that you receive the assistance you need in a timely manner. Next time you need to contact Telkom, remember these steps to make the process quick and easy.