How To Do Telkom Sim Swap Online

What is a Telkom SIM Swap?

A SIM swap is the process of replacing your current SIM card with a new one. This may be necessary if your current SIM card is lost, damaged, or stolen, or if you are upgrading to a new device that requires a different SIM card size. In the case of Telkom, a SIM swap can be done online without the need to visit a store, making it a convenient option for customers.

How to Do a Telkom SIM Swap Online

If you find yourself in need of a SIM swap with Telkom, here is a step-by-step guide on how to do it online:

Step 1: Prepare the Necessary Information

Before starting the SIM swap process, make sure you have the following information ready: your Telkom mobile number, your old SIM card number, your new SIM card number, and your Telkom account details.

Step 2: Access the Telkom SIM Swap Portal

Go to the Telkom website and navigate to the SIM Swap page. Click on the “Swap SIM” button to begin the process.

Step 3: Verify Your Identity

Enter your Telkom mobile number and follow the prompts to verify your identity. You may be asked to provide additional information or answer security questions to confirm that you are the account holder.

Step 4: Enter Your SIM Card Details

Next, enter the details of your old SIM card (such as the SIM card number) and the details of your new SIM card (such as the SIM card number and ICCID). Make sure to double-check the information before proceeding.

How To Do Telkom Sim Swap Online

Step 5: Confirm the SIM Swap

Once you have entered all the necessary information, review the details to ensure everything is correct. Click on the “Confirm” button to initiate the SIM swap process.

Step 6: Wait for Activation

After confirming the SIM swap, your new SIM card will be activated within a few hours. You will receive a confirmation SMS once the swap is complete, and you can then start using your new SIM card in your device.

Benefits of Doing a Telkom SIM Swap Online

There are several benefits to doing a Telkom SIM swap online, including:

  • Convenience: You can complete the SIM swap process from the comfort of your own home without having to visit a store.
  • Time-saving: Online SIM swaps are typically faster than traditional in-store swaps, allowing you to get back up and running sooner.
  • Security: Online SIM swaps often include additional security measures to verify your identity, reducing the risk of unauthorized swaps.


Doing a Telkom SIM swap online is a quick and convenient way to replace your SIM card in case of loss, damage, or theft. By following the steps outlined above, you can easily complete the SIM swap process from start to finish without the need to visit a store. Take advantage of this online service for a hassle-free experience with Telkom.