How To Request Ewallet Pin

If you are an eWallet user in South Africa, you might find yourself in a situation where you need to request a new eWallet PIN for various reasons. Whether you have forgotten your PIN or suspect that it has been compromised, this guide will provide you with the steps to request a new eWallet PIN and ensure the security of your funds.

What is an eWallet PIN?

An eWallet PIN is a Personal Identification Number used to access and secure your eWallet account. It acts as a password, allowing you to authenticate your identity and perform various financial transactions through your eWallet. This PIN should be kept confidential and known only to you to prevent unauthorized access.

Why might you need to request a new eWallet PIN?

There are several reasons why you might need to request a new eWallet PIN:

  1. You have forgotten your current eWallet PIN.
  2. You suspect that your eWallet PIN has been compromised.
  3. You want to change your eWallet PIN for security reasons.

Regardless of the reason, requesting a new eWallet PIN is a simple process that ensures the safety of your funds.

Step-by-Step Guide to Requesting a New eWallet PIN

Follow these steps to request a new eWallet PIN:

Step 1: Contact the eWallet Support Team

The first step in requesting a new eWallet PIN is to contact the eWallet support team. You can reach them through various channels, including:

  • Phone: Call the eWallet support number provided on their website or documentation.
  • Email: Send an email to the designated support email address.
  • Online Chat: If available, you can engage in an online chat with a support representative.

Make sure to provide relevant information, such as your full name, contact details, and any necessary identification documents as required by the eWallet service provider.

How To Request Ewallet Pin

Step 2: Verify Your Identity

As part of the security measures, the eWallet support team will require you to verify your identity before processing your new PIN request. This verification process may involve answering security questions, providing specific details about your eWallet account, or submitting identification documents.

Ensure that you have the necessary information ready to expedite the verification process. This step is crucial to protect your account from unauthorized access.

Step 3: Receive Your New eWallet PIN

Once your identity is verified, the eWallet support team will proceed with generating a new PIN for your account. They will provide you with the new PIN through your preferred contact method, such as email or SMS.

Additionally, they may guide you through the process of changing your PIN to a custom one chosen by you, for further security.

Step 4: Change Your PIN (Optional)

If the eWallet support team advises you or you feel it necessary, consider changing your new PIN to a custom one. This can be done through your eWallet account settings or by following the instructions given by the support team.

Choosing a strong and unique PIN is crucial to protect your eWallet account from potential unauthorized access. Avoid using easily guessable PINs, such as birth dates or simple number sequences.


Requesting a new eWallet PIN in South Africa is a simple and important process to ensure the security of your eWallet account and funds. By following the steps outlined in this guide, you can easily request a new PIN and regain access to your eWallet account, protecting it from potential unauthorized use.

Remember to keep your new PIN confidential and avoid sharing it with anyone. Regularly review and update your eWallet PIN to maintain the highest level of security.

If you encounter any issues or require further assistance during the PIN request process, do not hesitate to contact the eWallet support team for guidance.