How To Reverse A Debit Order Fnb

Reverse a Debit Order with FNB

Debit orders are a common method of payment in South Africa, allowing companies to deduct money directly from your bank account. However, there may be times when you need to reverse a debit order, whether due to an error, unauthorized transaction, or any other reason. In this guide, we’ll show you how to reverse a debit order with FNB, one of the leading banks in South Africa.

1. Contact FNB Customer Service

The first step to reversing a debit order with FNB is to contact their customer service team. You can do this by calling their helpline or visiting a branch in person. Make sure to have your account details and the details of the debit order ready when you contact them.

2. Inform FNB of the Issue

Explain the reason why you want to reverse the debit order to the FNB representative. Whether it’s an unauthorized transaction, a billing error, or any other issue, provide all the necessary details to support your case. FNB will guide you on the next steps to take in reversing the debit order.

3. Complete a Debit Order Reversal Form

FNB may require you to fill out a debit order reversal form to process your request. This form will include details such as your account number, the debit order amount, the date of the debit order, and the reason for requesting the reversal. Make sure to fill out the form accurately and submit it to FNB as soon as possible.

How To Reverse A Debit Order Fnb

4. Monitor Your Account

After submitting the debit order reversal form, keep a close eye on your account to ensure that the debit order is successfully reversed. FNB may take some time to process the request, so be patient and check your account regularly for any updates.

5. Follow Up with FNB

If you haven’t received any confirmation of the debit order reversal within a reasonable timeframe, follow up with FNB to check on the status of your request. You can do this by calling their customer service helpline or visiting a branch in person. Make sure to have your reference number or any other relevant information on hand when following up.

6. Keep Records

It’s important to keep records of all communication with FNB regarding the debit order reversal. This includes keeping copies of the debit order reversal form, any emails or letters exchanged, and notes from phone calls or in-person visits. Having these records will help you in case of any future disputes or issues.


Reversing a debit order with FNB may seem like a daunting task, but by following these steps and staying proactive, you can successfully reverse a debit order and resolve any issues that may arise. Remember to always keep records of your communication with FNB and stay vigilant in monitoring your account for any unauthorized transactions. If you have any further questions or concerns, don’t hesitate to reach out to FNB’s customer service team for assistance.