How To Unblock Prepaid Electricity Meter

How to Unblock Prepaid Electricity Meter in South Africa

Prepaid electricity meters are a convenient way to manage your electricity usage and expenses. However, there may be times when your meter gets blocked and you are unable to access the electricity you have paid for. In this article, we will discuss the common reasons why prepaid electricity meters get blocked and how you can unblock them in South Africa.

Common Reasons for Blocked Prepaid Electricity Meters

There are several reasons why your prepaid electricity meter may become blocked. Some of the common reasons include:

  • Insufficient credit: If you run out of credit on your prepaid meter, it will automatically block the electricity supply.
  • Technical issues: Sometimes, the meter may experience technical issues that result in it getting blocked.
  • Incorrect token entry: If you enter the wrong token multiple times, the meter may get blocked as a security measure.

How to Unblock Your Prepaid Electricity Meter

If your prepaid electricity meter is blocked, there are several steps you can take to unblock it:

1. Check Your Credit Balance

Before taking any further action, make sure that you have sufficient credit on your prepaid meter. If you are running low on credit, you will need to top up your meter to unblock it.

How To Unblock Prepaid Electricity Meter

2. Contact Your Electricity Supplier

If you have enough credit on your meter and it is still blocked, contact your electricity supplier. They will be able to provide you with guidance on how to unblock the meter.

3. Enter the Correct Token

If the meter is blocked due to incorrect token entry, make sure to enter the correct token provided by your electricity supplier. This will unblock the meter and restore your electricity supply.

4. Reset the Meter

If the above steps do not work, you can try resetting the meter. Most meters have a reset button that you can press to unblock it. Refer to the meter’s user manual for instructions on how to reset it.

5. Wait for the Meter to Unblock Automatically

Some meters may unblock automatically after a certain period of time. In this case, all you need to do is wait for the meter to unblock on its own.

Preventing Your Prepaid Electricity Meter from Getting Blocked

To prevent your prepaid electricity meter from getting blocked in the future, follow these tips:

  • Regularly top up your meter to ensure that you always have sufficient credit.
  • Enter the token carefully to avoid entering the wrong code multiple times.
  • Keep your meter in a safe and secure location to prevent tampering or technical issues.


Having your prepaid electricity meter blocked can be a frustrating experience, but with the right steps, you can easily unblock it and restore your electricity supply. By following the tips provided in this article, you can prevent your meter from getting blocked in the future and enjoy uninterrupted access to electricity.